Small team energy. Senior delivery.

I am Janek, a developer in Poland. I build web products and AI automations, usually as a few hundred lines of TypeScript, a database, and a careful interface. Before that I spent years in IT support and client operations, which is why I care about the unglamorous parts: clear errors, fast replies, and processes that hold up.

50+Projects shipped

8+Years in tech

1000+Users supported

Experience

The career behind the code

Support, operations, and contract analysis taught me how products actually break and what people need when they do.

10.2023 — 09.2025

User Support Specialist

Hypeor

Daily ticket handling and technical support for a community of over 1,000 users.
Helped users resolve technical issues, managed accounts, and mediated conflicts.
Worked with developers and designers on bug reports and fix verification.
Wrote help materials and FAQs, and kept support processes running smoothly.

10.2025 — 12.2025

Contract Analysis and Client Service Specialist

Helpfind Sp. z o.o.

Detailed contract analysis focused on irregularities, hidden fees, and overcharges.
Identified errors and assembled claim documentation to protect client rights.
Worked closely with the lead and sales teams on case qualification.
Handled correspondence, explained contract details, and reported verification results.

08.2019 — present

IT Support and Freelance Specialist

Independent business / IT services

Helpdesk L1 and L2 support, diagnostics, and fast ticket resolution.
Diagnosed system faults on Windows and Linux, fixed issues, and restored systems.
Remote support with AnyDesk and TeamViewer, mail, domain, and software setup.
Server administration, Docker deployments, and automation work.

✦

I have positive recommendations from every place I have worked. Ask, and I will send them.

Services

What I can build for you

Web products, AI automations, and the operational details that make them usable after launch.

Web products

Marketing sites, dashboards, internal tools

Fast, responsive pages with clean semantics and accessible components.
Dashboards and internal tools wired to real data and real permissions.
SEO structure, analytics, and email systems that actually deliver.

AI automations

Generators, extraction, agents

Generators that turn plain text into structured, usable output.
Extraction pipelines for documents, notes, photos, and messy input.
Small agents that remove repetitive work without adding new failure modes.

Support and operations

Helpdesk, documentation, process

Helpdesk L1 and L2, diagnostics, and clear escalation paths.
Documentation, FAQs, and support materials people actually read.
Server administration, Docker, and automation for small teams.